What is your return policy?
First and foremost, it's important to know that all returns are for store credit only.
Some things to know and remember when shopping responsibly:
- All "on sale" items are final sale and not returnable.
- All perishable goods/pantry items/foods/liquids are final sale and non returnable.
- All items must be unused and unwashed with tags/price sticker still attached.
- All items purchased with a discount code of 30% or more is considered final sale.
- All vintage sales are final.
Since we are a small family-owned business, we kindly ask you shop responsibly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to make a return?
If you are local, simply bring in the item(s) you would like to return along with your receipt or order confirmation email. If you have neither, you will be asked to provide the name attached to the order for the return to be processed.
If you are not local, please ship your order back to the following address:
City Supply Returns
15 Block Avenue Suite 101
Fayetteville, AR 72701
In the package, please provide your name, order number, and email. Once the return is received, it will be processed by our team and an online gift card will be sent to the email provided in 1-3 business days.
My item arrived damaged/broken. What do I do?
If your item arrived damaged/broken, please alert us via email ASAP. Our email is firstname.lastname@example.org. We ask that a photo of the broken/damaged item be provided. If a replacement is available, we will ship a new one. If a replacement is unavailable, we will sent an online gift card for the price of the item (not including shipping).
I would like to make an exchange. What do I do?
Unfortunately, due to our changing inventory, we are unable to offer exchanges. However, we do offer store credit. If the item would like to exchange for is available, you have a gift card to purchase it.