Online and In-store Support and FAQ

What happens after I place an order?

 

You should receive two emails after placing an online order. The first will be confirmation that your order was placed. Second email, will be notice that your order is ready for curbside pickup or shipped with tracking info.

 

How much is shipping?

Shipping varies depending on your location. This can change depending on how close you are to our shipping location (Fayetteville, AR), and the shipping option you select.

When will my order arrive?

Generally, the order will be made, packaged up, and sent to you within 24 hours of the purchase unless your order contained a pore-order item. Please note that during peek times such as holidays, we may run a day or two longer. If there are ever issues that arise, we will be sure to notify you immediately to get you a more accurate time frame! Timing does vary depending on your location and the shipping option selected. If you need an order rushed, contact us directly.

NEW What about free curbside pickup?

Online shopping with free 'Curbside Pickup' is available to our Northwest Arkansas customers. Select this option at checkout. You will receive two emails, the first being a confirmation that we received your order. Do not head to the store just yet! We will send another email once your order is pulled and ready for pickup. Text us when you pull up to the shop and we'll bring your order out to you. Curing the COVID-19 temporary closure our curbside pick-up is from 1-2pm daily.